GPFUQ #228 How do we bring back or take forward the ‘Family doctor’?
In this opinion piece for BJGP Life https://bjgplife.com/bringing-back-or-taking-forward-the-family-doctor/
Sir Kier
Starmer has said ‘For those who want real continuity of care – we (i.e.,
the next Labour Government) will bring back the family doctor, that’s
what people with long-term conditions need. But for those who just want a
quick appointment at their convenience, who want a digital
consultation, we’ll give those patients a different route.’*
Political rhetoric is not a solution. The problems in the NHS are
complex. ‘Just do it’ solutions are as helpful as, ‘The beatings will
continue until morale improves.’ The Government, the NHS management and
all those with responsibility for fixing the structural problems like
funding, workforce and social care must provide practical solutions.
These are not discussed here. Instead, this opinion piece suggests
actions GPs can take to improve the performance of their practices
through the experience of having and being the family doctor. This is
not a quick solution for every problem or practice but is a choice of
the path to the solutions.
General practices are different. All have problems but some are more
dysfunctional than others. Within each practice doctors are different.
Variations in the standards of care are inevitable, and are desirable
when they improve care. No one wants low quality care that fails the
patients, the staff and increases the burden on the rest of the NHS.
Bringing back the 20th century family doctor with better relational
continuity (an ongoing interpersonal relationship between a patient and
one or more practitioners) is not enough in the 21st century. Now we
need better informational continuity (the use of past, recorded
information to make current care appropriate for each individual), and
better managerial continuity (a consistent and coherent approach to the
management of health or illness). None of modern continuity and the
support needed for better care will happen without changes.
What can be done? These are five low-cost steps to take forward a modern version of the family doctor.
1. Agree what you are trying to achieve. The new family doctor is the
means to better performance through a better process of feedback and
change. It is not the end in itself. Start with a formal business
planning process. The standard of the care that you provide for your
patients, the needs of your community, your staffs’ welfare, your income
and expenses always need scrutiny. These help decide what you should
change. For example, a high-quality practice may want to become a triple
bottom line practice or set explicit standards for providing the basic
ABCDEF of quality care: good Access to care, providing the Best
treatments, Customer satisfaction, providing appropriate Depth of care,
Efficient and effective and Fair care for all. Switching to personal
lists could help improve these and the overall performance of the
practice.
2. Find out what is known already about what you are trying to
achieve. Personal patients lists have not been valued by the NHS and
mostly fallen out of use. Research may give some evidence-based guidance
and other practices may have already tackled similar problems and share
their practical advice. Relational continuity can be measured and is a
proxy for the doctor–patient relationship and the associated benefits
that happen when patients and GPs have repeated consultations together
over time. The advantages include knowing your own patients, better
health outcomes, improved mortality rates and the satisfaction both of
patients and GPs. Limiting your responsibility and work for the other
patients who consult you but are not on your personal list is a major
benefit. Personal lists simplify reviewing the performance of each GP.
3. Commit to what you can do with your limited resources.
You can start slowly the process to personalise your patient lists.
Most clinical systems have the ability to set the usual GP for each
patient. This means you know who are your personal patients and your
patients can know who is their personal GP, and gives both patients and
GPs rights and responsibilities in that relationship. This does not mean
you only see these patients or these patients only see you. There are
many ways to accommodate the needs of both patients, GPs and the
practice. A buddy system of cross cover with another GP can allow them
to look after your patients when you are not at work and vice versa.
You can set explicit practice standards and decide how you will
monitor your performances. A barrier is that many of the measures of an
individual GP’s working practice are never examined, so improvement is
difficult. A practice can set its standards of care and measure how its
doctors compare. Examples of standards for an individual GP’s
performance include personal list continuity (e.g., see their own
patients 60% of the time), timeliness (e.g., seeing patients within 15
minutes of their appointment time), Team building (e.g., regular
attendance at the informal team building meetings like ‘lunch’),
fulfilling management responsibilities (e.g., each GP writes a short
report each year on each of their portfolio of practice
responsibilities), forward availability (e.g., patients should be able
to book an appointment with their own doctor within a set number of
working days).
You can manage individual GP
performances better. Many practices have regular staff appraisals but do
not include their GPs. Annual NHS appraisal and GMC revalidation do not
usually help manage the performance of a GP in a practice. Each GP
could have an in-house appraisal each year with 360 Multisource
feedback. It becomes possible to understand an individual’s performance
better when each has a defined list of patients, and an agreed set of
performance standards.
You can find what is already known about this and spread best practice faster if you join an effective learning network.
4. Define what success will look like? Decide how you will know if your improvements have been a success, or a failure.
5. Establish when and how will you
review these changes. You should monitor practice standards and act
early when any performance falters. There are many reasons why GPs may
not be working as well as expected. All merit investigation. Whatever
the reasons, a practice should detect a problem early and take
appropriate action to resolve the problem. Discussing and understanding
the barriers to providing and improving care usually helps everyone.
Identifying and managing quickly any problems in a practice that
undermine goodwill and trust is essential, so they are dealt with before
they harm your organisation.
None of the above need extra funding or exhausting labour. They do require commitment to change and taking forward the 21st century family doctor.
Reference*
Keir Starmer unveils Labour’s mission to create an NHS fit for the future, May 22nd 2023, https://labour.org.uk/press/keir-starmer-unveils-labours-mission-to-create-an-nhs-fit-for-the-future/ (accessed 21/6/22)