Wednesday, 19 February 2020

The climate emergency - How can medical students, foundation doctors and GP trainees make a difference in general practices

GPFUQ #217 How can medical students, foundation doctors and GP trainees make a difference in the climate emergency in general practices

You can make the practice aware of what they can do by asking about the checklist of suggested actions in the  Green Impact for Health Toolkit? 

GreenImpactforHealth.org.uk/giforhealth
 (GIFH) provides guidance about the small changes that will improve quality, save money and improve the environmental sustainability in a general practice. It is an online DIY guide developed by the RCGP and NUS/SOS to help practices become more environmentally sustainable. It has already been used by over 700 General Practices across the country.
You can help by using the checklist below to make the general practice that you visit more aware about what they can do to make a difference.
What is Sustainable Healthcare? 
In the health care system, it is providing high quality care and improved public health without exhausting natural resources causing severe ecological damage to planetary health.
What is Planetary Health? 
It links the disruptions of the Earth’s natural systems caused by humans with the resulting impacts on public health and then develops and evaluates evidence-based solutions to secure a world that is healthy and sustainable for everyone. Good planetary health will come by seeing the threats and reacting fast enough by switching to better ways of living.

How much does GIFH cost? The scheme is free to use, there are no hidden costs. 

How long does it take? Practices can do as few or as many hours as they like each year, there is no minimum requirement. 

What do I tell the Practice? We understand General Practice is under extreme pressure, and practices may feel unable to take on more than is absolutely necessary. However, GIFH is developed by General Practice for General Practice to be as easy as possible. Practices that completed only two simple actions from the toolkit each saved around £1000/year, and the savings continue every year.

What is a planetary health impact assessment and how do you it?
You can do your own planetary health impact assessment to discover how you cause environmental changes that affect natural systems and long-term health and decide how you can make meaningful restorations and reparations.
To do your own assessment follow the steps below:
Check your personal carbon footprint using

Practices can check their carbon footprint (in a bit more detail) 

How do you offset your ongoing and/or past CO2 emissions? 
Try any of the following

What other groups can help

UK Health Alliance for Climate Change (UKHACC) brings together doctors, nurses and other health professionals to advocate for responses to climate change that protect and promote public health. The Alliance coordinates action, provides leadership and helps amplify the voices of doctors, nurses and other healthcare professionals across the UK. http://www.ukhealthalliance.org/

Sustainable Development Unit (SDU) in Cambridge works on behalf of the health and care system in England. It supports the NHS, public health and social care to embed and promote the three elements of sustainable development - environmental, social and financial.  The Unit is funded by  NHS England and Public Health England to ensure that the health and care system fulfils its potential as a leading sustainable and low carbon service. https://www.sduhealth.org.uk/

Centre for Sustainable Healthcare (CSH) is a charity based in Oxford working on sustainable healthcare in research and practice. It provides strategic input and consultancy to national and local programmes. https://sustainablehealthcare.org.uk. There is a network for Primary Care  https://networks.sustainablehealthcare.org.uk/network/sustainable-primary-care  with lots of resources as well as a forum for discussion.

World Organization of Family Doctors (WONCA) has a Working Party on the Environment that fosters the role of family doctors in protecting the health of their patients and communities from the impacts of environmental hazards and environmental degradation, and to promote healthy and sustainable societies at the local and global level. Family Doctors from every region of the world are engaging in planetary health within their local and global communities. The Working Party always welcomes new members https://www.wonca.net/groups/WorkingParties/Environment.aspx

Planetary Health Alliance is a consortium of over 120 dedicated universities, NGOs, government entities, research institutes, and other partners around the world committed to advancing planetary health.

Lancet Countdown: Tracks Progress on Health and Climate Change and is an international research collaboration, that tracks the world's response to climate change, and the health benefits that emerge from this transition

Carbon Brief Daily News 
Every weekday morning, Carbon Brief sends out a free email digest of the past 24 hours of media coverage related to climate change and energy, as well as their pick of the key studies published in the peer-reviewed journals.
https://www.carbonbrief.org/daily-weekly-briefing-sign-up

The GIFH toolkit 
Instructions to assess the practice
This is intended to be an easy way to help practices be aware of what they could do to be more sustainable. For more information see www.greenimpact.org.uk/giforhealth

Please circle each criterion if the practice seems to have achieved the criteria

Communication
B008: The practice newsletter or website has promoted the practice's participation in Green Impact.
B023 The practice’s search engine is Ecosia
C013: Email or SMS is used for contact with patients where possible, rather than paper mail (subject to agreement).
G013: The practice has taken action to see whether advertising the sustainability initiatives has changed patient perspectives of sustainability.
C027: Every practice meeting, every newsletter, meeting etc has climate change on the agenda.
C028: The practice has declared a climate emergency

Energy
B005: The practice has used energy monitors to establish the energy use of the whole practice or individual electrical devices.
B016:The practice uses rechargeable batteries 
B009: The practice can show evidence of considering the use of renewable energy technology
B014: The practice has an up-to-date written 'lighting and equipment responsibility plan' covering responsibility for all the main areas and key equipment within the practice and all relevant staff have been made aware of the plan
S002: The practice takes monthly meter readings for any electricity, water and gas meters AND plots the monthly consumptions on a graph or chart for reference and analysis.
S016: A member of your practice team has used carbon footprint software and produced a carbon footprint for your practice using the estimation tools available within the tool.
G019: A member of the practice team has used carbon footprint software and produced a carbon footprint which includes practice specific data collected from staff and patient travel surveys, and energy data
G020: The practice can demonstrate that it has reduced energy consumption over the last 12 months compared to the previous 12 months (taking average temperatures into account)
G021: The practice has installed a renewable energy source onsite
C015: The practice has provided data on the energy produced and/or cost savings from the installation of its renewable energy source(s)
C016: Within the last 12 months, the practice has proactively taken action to ensure that internal and external doors and windows are kept closed when the air conditioning or heating is on
C017: The practice has energy-awareness stickers and posters in place in the majority of offices and communal facilities encouraging users to switch off lights and/or equipment when not needed. Posters should be dated to show when they were put up and ideally refreshed every 12 months to keep them noticeable.
C019: EITHER the practice does not have any [tungsten filament bulbs] in ceiling or wall lights or T12 tubes OR if it does, more efficient replacements will be installed within the next 6 months.
C025: There is a discussion with the practice team about their personal divestment from fossil fuels and investment in climate solutions

Food 
B001: EITHER all tea and coffee purchased by the practice for staff is Fairtrade certified OR a poster is up in the tearoom explaining the benefits of buying Fairtrade products. N.B. This only refers to tea or coffee bought with practice money, not products bought by staff.
B024 The practice promotes breastfeeding
G002:  The practice uses locally-sourced, seasonal, healthy food for practice meetings and Fairtrade products where possible. This includes drug representative lunches where a request for locally sourced food should at least be registered.
C022: All milk supplied by the practice will be non-dairy e.g. oat or soya. Staff can still bring in dairy milk. Posters will display the environmental benefits of plant-based milks.

Fuel Poverty
B012: The practice has made a plan to address the problems of fuel poverty within vulnerable population groups in line with NICE guidance. This plan should include the identification of vulnerable patients, asking these patients about keeping warm at home and a process for referral to a single point of access.
S005: The practice has made a plan to address the problems of fuel poverty within vulnerable population groups in line with NICE guidance and has implemented the plan. This plan should include the identification of vulnerable patients, asking these patients about keeping warm at home and a process for referral to a single point of access.
G005: The practice's plan to address the problems of fuel poverty within vulnerable population groups in line with NICE guidance has been implemented the plan and the practice has received feedback from their single point of access on referral numbers and subsequent actions. The results on the outcomes of these referrals has been discussed at team meetings, and acted upon by the practice.

Prescribing:
S011: The practice has put a Quality Improvement plan in place to reduce the number of unnecessary medications patients are on, including reviewing patients on 7 or more prescriptions. The practice has a system in place to in the first step to preventing unnecessary polypharmacy
G010: The practice can show evidence of a reduced number of unnecessary prescriptions (particularly for patients on 7 or more prescriptions)
B007: The practice has accessed the national  www.openprescribing.net and has looked at the GP Dashboard for their practice, or uses their local preferred alternative (e.g. Eclipse). Someone in the practice receives regular email alerts on the prescribing trends.  
S013: The practice has used https://openprescribing.net OpenPrescribing]or uses their local preferred alternative (e.g. Eclipse) to identify a prescribing measure with potential for improvement, and has discussed plans to improve prescribing practice
G018: The practice has successfully implemented their plan to improve performance for a prescribing measure
C026: The practice encourages the use of 'Green Impact prescriptions' for patients that are 'good for the patient and good for the planet'.

Procurement
B004: All plain A4 white copier/printer/fax paper bought by the practice meets at least one of the following options: made from at least 70% recycled paper; [NAPM] accredited recycled paper; or pulp from [FSC] [certified sustainable sources].
S007: The practice has made a request to the CCG or the devolved nation equivalents that dry powder inhalers (see B015) are on the local formulary.
S014:  The practice has reviewed its use of single use plastics in the practice and taken steps to reduce or stop their use
G009: The practice has developed and introduced a stock-taking system for ordering materials to ensure low wastage. This may include stationery, pharmaceuticals or any other materials that are ordered on a regular basis. Only one system needs to be in place in order for this criterion to be marked as 'Done'.
G014: The practice can show evidence of 1) preferentially prescribing low volume salbutamol MDIs rather than high volume salbutamol MDI when salbutamol MDIs are required AND 2) minimising the use of MDIs which use HFA227ea as their propellent. 
G017: When the practice buys medical, research or commercial equipment, it regularly uses the Government's technology lists and/or calculates [whole lifecycle costings] as part of the procurement process and/or has incorporated energy efficiency of equipment and appliances into specific tenders.
C004: The practice is reducing the number of letters sent out by, or on behalf of, the practice in envelopes that contain plastic windows and are avoiding using  poly-wrap alternatives
C005: The practice has ensured that, where possible, the cleaners that clean its building(s) use: [ecological or plant-based detergents] in preference to chemical-based synthetic products; cleaning products that do not contain bleach; cleaning products that have not been tested on animals.
C007: The lead procurer within the practice has completed online sustainable procurement training
C008: The practice preferentially buys any three of the following on a regular basis: Refillable writing pens and refills in preference to one-use disposable pens; Refillable highlighters and refills in preference to one-use disposables; Staple-free staplers; Pencils made from [FSC] certified sustainable wood in preference to wood from unaccredited sources; Stationery ranges made from a majority recycled content;[Biodegradable cellulose sticky tapes] in preference to acetate or polypropylene sticky tapes; Water-based correction fluid in preference to solvent-based.

Self-Management
B018: The practice encourages patient self-management with guidance for at least one named condition (as chosen by the practice
B022: The practice promotes physical exercise for its patients
S009:  The practice can show evidence that encouraging patient self-management with guidance.

Social Prescribing 
B006: The practice has a named Social Prescribing champion or coordinator 
B020: The practice has a member of staff on site designated as the Social Prescribing Coordinator OR The practice makes use of a link worker or one-stop shop/hub for assessing and advising or individualising social prescribing OR The practice signposts patients to services available within the community and voluntary sector.
S012:  At least one member of healthcare staff has obtained a certificate of competency or CPD points from completing a course on social prescribing.
S015: The practice is aware of local opportunities for green and blue prescribing (this is social prescribing where patients benefit from interaction with natural environments around land and water) and has a system of referring patients to these services.
S020: The Social Prescribing Coordinator or the healthcare professional(s) making social prescriptions can show continuing progress with a patient once a social prescription has been made, to assess their needs and review whether the service is beneficial.
G011: Healthcare practitioners who have completed the training on social prescribing can show that they have formed a network with other practices to develop social prescriptions.
G022: The practice demonstrates the impact of social prescribing in their practice either through an outcome indicator, for example using the http://www.healthscotland.com/scotlands-health/population/Measuring-positive-mental-health.aspx
Warwick-Edinburgh Mental Wellbeing Scale (WEMWBS), http://patient.info/doctor/patient-health-questionnaire-phq-9 PHQ scoring], or improvement in patient QOL through patient surveys or anonymised case studies

Staff welfare
C002: Staff are encouraged and supported to stop smoking
C010: Staff are encouraged to bring and share healthy food, AND at least twice a year, the practice has a 'bring and share' communal healthy lunch

Support
C009: The practice actively supported the last Fairtrade Fortnight campaign

Training
B011: The practice has accessed appropriate on line resources about sustainability to access up to date information
B017:  All GP trainees and/or Foundation doctors have received at least one tutorial on career resilience and have submitted feedback forms.
B021:The practice has engaged in at least one activity to enhance the sustainability of local training resources, for example sharing across practices.
S004: At least one member of staff (including admin, GPs, trainees and other clinicians) has completed learning on climate change and healthcare.
S010: The practice has at least one named doctor or nurse who has learnt about and follows the evidence and benefits of Wholegrain Plant based nutrition in Primary, and this person has disseminated their learning to at least 50% of clinical staff.
S019: A member of the practice team has learnt about motivational interviewing via a course or otherwise and has shared their learning with at least 50% of clinical staff
G001: Where appropriate, staff are given information, training and guidance on back care and manual handling and appropriate equipment if necessary. This includes staff who sit for long periods of time and should know how to do so properly.
C003: Wherever possible, all staff use wipes for disinfection instead of spraying, reducing the amount of chemicals used and placed in the air
C001: The practice has a corporate social responsibility (CSR) policy and/or strategy.
C014: Chemical/cleaning stores are tidy, with items stored safely and COSHH information next to products

Travel
G015: For a practice that is spread over several geographical sites, the practice has taken efforts to minimise cross site-travel.
C023: The practice encourages active transport by joining the UK's "Cycle to Work" scheme to help employees buy and use bicycles.

Treatment
B013:The practice has ensured that over half of its "vulnerable to unplanned admission" patients have had a documented discussion on end of life care, including decisions of Do Not Attempt Resuscitation (DNAR),  Treatment Escalation Plans (TEP) and ceiling of treatment.
S018: The practice has reviewed the choosing wisely recommendations to help reduce unnecessary tests and procedures. Clinicians incorporate the recommendations  [http://www.choosingwisely.co.uk/resources/shared-decision-making-resources/|shared decision making] into management with patients.
G007: The practice has reviewed the impact of using the recommendations from the [http://www.choosingwisely.co.uk|Choosing Wisely campaign] and implementing [http://www.choosingwisely.co.uk/resources/shared-decision-making-resources/|shared decision making].

Quality Improvement
B019: The practice has planned at least one quality improvement project, which aims to improve the sustainability of the healthcare system in question.
S017: There is evidence that the plan for a quality improvement project  has been put into motion and is progressing.
G006: The practice has completed a quality improvement project and demonstrated improvement (or lack of) as a result. The practice has also communicated this information to other staff members and patients.

Waste and recycling
B002: Clear guidance on how staff can double-side copy is posted within readable distance of each photocopier AND the practice collects its waste non-confidential A4 paper printed on one side only, and rather than sending it for recycling, the practice reuses it or donates it to an organisation for reuse
B003: The practice publicises the availability of the nearest pharmacies taking part in the GSK "Complete the Cycle" Inhaler Recycling Scheme
B010:  All staff within the practice have been reminded about the difference between the waste bins (e.g. clinical, offensive, hazardous and domestic waste) within the last 6 months. Waste bins are clearly labelled.
B015: The practice has reviewed the use of dry powder inhalers as an alternative to metered dose inhalers (MDIs).
S001: Clear guidance on how staff can scan documents to be emailed is posted within readable distance of each photocopier and the practice has communicated this to all staff.
S006: The practice can show that patients are using the GSK "Complete the Cycle" Inhaler Recycling Scheme
G016: The practice can show evidence of prescribing dry powder inhalers rather than MDI inhalers
S008: Each consulting room has at least five bins (paper, sharps, confidential, clinical and non-recyclable waste for landfill) and all bins within the practice are correctly labelled to show the waste stream.
G003: The practice recycles all of its used printer and/or toner cartridges
C006: The practice has an up-to-date record of all stored pharmaceutical items. This may be as a result of the stock-taking procedure put in place as a result of criterion 
C011: There are signs above confidential waste containers and/or shredders questioning staff about whether the item really needs to be shredded and all staff have been reminded of what constitutes confidential waste
C012: The practice collects incoming envelopes and reuses them in preference to buying new envelopes.
C024: Patients menstrual 'period poverty' and use of single use tampons and pads is addressed by the promotion, where possible, of menstrual cups and other washable menstrual products.

Water
S003: Items that have the potential to cause pollution are carefully stored and are away from water bodies or surface water drains.
G004: If the practice has a kitchen or access to a shared kitchen it has taken action to ensure at least two of the following: The dishwasher is only run when full; Crockery is not washed under a running tap; All sinks have working plugs; All sinks have washing up bowls.
G008: EITHER the practice does not have high water pressure OR it has fitted [water saving valves] or requested that they be fitted to reduce water pressure.
G012: EITHER the practice does not have any bottle-fed water coolers OR if it does, it has a valid reason for not having replaced bottle-fed water coolers with mains-fed versions, or removed them completely.
C018: EITHER the practice has [instant water boiler]s in the kitchen area OR it has [environmentally-friendly kettle]s OR it has actively encouraged people to only fill the kettle as much as they need when making tea.
C020: The practice has contacted its water company for advice on how to save water.
C021: Any dual-flushing toilets have been labelled so that users know which button is for the half flush.


Sunday, 26 January 2020

How do you make a difference tackling the climate crisis in general practice?

GPFUQ #216 How do you make a difference tackling the climate crisis in general practice?

RCGP set up a group to consider this in Sept 2019 and report back by Feb 2020. The  report lists about 70 specific actions of varying priority magnitude and importance that can form the basis of a delivery plan covering 
A The Royal College of GPs as an organisation
B Individual general practices and their communities 
C The health system and society

The top priorities for action for the RCGP ASAP suggested are 
1. A vision, a strategy and a delivery plan – RCGP leaders should prioritise the actions in the delivery plan and name an officer responsible for implementation
2. Inform and engage its staff, general practices, and the communities they serve – RCGP will need a GP member and an administrator to manage this project.
3. Audit the college’s carbon footprint and manage the successful delivery of the strategy – RCGP will need to report on its progress in its annual report.

The suggested actions for individual GP practice ( the B category of recommendations) are listed below. 

Provide visible leadership by discussing the impact of the climate emergency at every event. 
Ensure full press and publicity approach to sharing  plans to respond to the climate emergency
Support GPs (and their staff) to learn to evaluate how each person’s https://footprint.wwf.org.uk  or www.carbonfootprint.com/calculator.aspx
and each practice’s activities www.carbonfootprint.com/calculator1.html or www.carbontrust.com/resources/FAQs/services/calculate-carbon-footprint/ cause environmental impacts
Ensure practices have appropriate resources to use with patients to share information about the implications of the climate emergency which are accurate and useful [simple messaging + link climate breakdown to health implications + promote sustainable healthcare (which may mean changing some patient’s treatments) + adaptable with local additional information] via Waiting room slides or videos, Leaflets,  Patient Participation Group support materials
Support local GP leaders  to suggest ways to develop projects collaboratively that address climate or sustainability issues
Support training for clinicians in use of Positive language (See Climate for Health “Lets talk Health and Climate”)
Work with local NHS commissioning and purchasing organisations to ensure all Protected Learning event programmes include climate/ planetary health and / or for all presentations to be expected to have a section considering the climate change aspects of the chosen topic.
Promote quality improvement projects that are done as Sustainable Quality Improvement. CSH have methodology that is free to use 

Provide educational resources for GPs & staff on climate awareness and how to deliver sustainable healthcare.GP & staff need resources for continuing learning (CPD). 
Collaborate with organisations like Sustainable Development Unit (SDU), Centre for Sustainable Healthcare (CSH), carbon literacy project.

Develop an online case study series outlining sustainable practices in the specialty A set of case studies that demonstrate local, clinical sustainability projects. The free Green Impact for health toolkit achieves this see www.greenimpact.org.uk/giforhealth

Promote Sustainable Quality Improvement (SusQI). Sustainability can be addressed in the context of any QI project, and the different perspective that it brings can result in additional benefits to patient care. This approach is summarised in two articles (see other comments). CSH have materials that are free to use. : 

Appoint GP member(s) to provide central support for a network of climate emergency champions (CEC)/planetary health at faculty level. Provide funding for a national network co-ordinator(s) to support work of faculty climate emergency champions. They would develop strategy, resources (including materials, elearning, QI etc)  and coordinate the project efforts of GPs doing smaller projects around the country. Support for coordinator(s) could be provided by the CSH.

Develop a national network of Climate Emergency/Planetary health champions at faculty level. Develop a network of champions who can support local and regional sustainable healthcare transformation.  Set up initial teleconference between confirmed and potential CECs to establish priorities, share resources and identify and training needs. (Priorities could include liaising with local practices/PCN etc on the GIFH toolkit and SusQI, raising awareness of Climate emergency within primary care, signposting interested parties to relevant resources, speaking to local GP training schemes/medical schools)

Prepare general practices for the consequences of climate change. There are a variety of threats from the effects of climate change including risk of flood (8% of GP surgeries are currently at risk of flooding, and travel to and from health care premises will be disrupted by floods), new/increased risk from infectious diseases, heat stress, poor air quality, mental health problems, and food security

Use influence with other organisations to help embed sustainable clinical practice in general practice.  The RCGP should call upon the Care Quality Commission to include the environmental impact of health care delivery in its regulatory methodology. The RCGP should work with the GPC and NHSE to see how practices can be supported and rewarded to effectively incorporate sustainable clinical practice. The RCGP should also call upon NICE to include environmental impact of care when carrying out its work and reflect the importance of this in the guidance it produces. 

Support and ensure there are educational resources for GP practices to become carbon zero. There are steps to low/zero carbon that need education/learning e.g.
•         Acknowledge climate emergency and understanding risks of inaction. RCGP recognises net zero is an essential goal for the UK; that healthcare (specifically primary care) must reduce their carbon footprint and that a directory of education resources will be made available.
•         Make a policy by agreeing responsibility and declaring desire to take action
•         Create goal/plans including engaging in exploring low carbon models, changes to practice; recognising value of partner organisations and identifying accountability of organisation and staff. Developing a vision for zero carbon general practice informed by case studies of action already taking place across the country. Encourage sign up for GIFH
•         Develop metrics including collecting data to identify carbon hotspots (can be done by external organisation)
•         Benchmarks progress against peers
•         Conduct independent verification of its data
•         Demonstrate positive impact achieved
•         External recognition of progress–  e.g. through Green Impact for Health toolkit and carbon literacy training.
Also  Provide funding for national (or series of regional) co-ordinator(s) to support/develop required educational resources  (see also B2)


Saturday, 10 August 2019

What is Planetary Health and how do you do a Planetary Health Impact assessment?

GPFUQ #214 What is Planetary Health? 

It links the disruptions of the Earth’s natural systems caused by humans with the resulting impacts on public health and then develops and evaluates evidence-based solutions to secure a world that is healthy and sustainable for everyone. Good health will come by seeing the threats and reacting fast enough by switching to better ways of living.


GPFUQ #215 What is a planetary health impact assessment and how do you it?

We should all do our own planetary health impact assessments to evaluate how our activity may cause environmental changes that affect natural systems and long-term health and decide how we can make meaningful restorations and reparations.

To do your own assessment follow the steps below

Check your personal carbon footprint using

www.carbonfootprint.com/calculator.aspx

and decide what you need to do to reduce your footprint

Offset your ongoing and/or past CO2 emissions
www.woodlandtrust.org.uk/plant-trees/

Check your practices carbon footprint

www.carbontrust.com/resources/faqs/services/calculate-carbon-footprint/

Use the RCGP Green Impact for Health toolkit to reduce your practice's footprint



Tuesday, 5 February 2019

How do you build a high performing practice?

GPFUQ #213 How do you build a high performing practice?

High quality high performing practices do not happen by accident. Bodenheimer & colleagues in The 10 Building Blocks of High-Performing Primary Care (Ann Fam Med 2014;166-171. doi: 10.1370/afm.1616.) have looked at what seems to be the important building blocks and linked the blocks with Starfield's 4 pillars of primary care. 

1. Engaged leadership - fully engaged un the process of change
2. Data driven Improvement - monitoring the progress towards objectives
3. Empanelment - linking each patient with a care team and named GP 
4. Team Based care - A good team means one GP can do more
5. Patient-Team partnership - includes addressing what matters to the patient and shared decision making 
6. Population Management - having teams to match the needs of different patient groups
7. Continuity of Care - 1 of Starfield 4 Pillars of Primary Care 
8. Prompt access to care - 1 of Starfield 4 Pillars of Primary Care
9.Comprehensiveness and Coordination -2 of 4 Starfield Pillars of Primary Care
10. Template for the future - Offer patients choices for what they need with a team that can share the care







GPFUQ #214 How do you build a health care team with good structure (anatomy or hardware) and good culture (physiology or software)?

In the Anatomy and Physiology of Primary Care Teams (JAMA Internal Medicine January 2019 Volume 179, Number 1 p 61-2) Bodenheimer reviews how primary care flourish by creating teams that share the care, with well-trained and empowered team members taking on functions that do not require a medical degree. Evidence is accumulating that primary care teams can improve care, reduce health care costs, and make inroads in the problem of clinician burnout. But not any team will do. To be effective, teams must be stable, build a positive team culture, and share the care. 
Team structure has 2 facets: (1) who is on the team and (2) how stable is the team. Team culture also has 2 components: (1) how team members work together and (2) how teams share the care.
Teambuilding has 3 phases: planning, adoption, and routinized phases of team building. Routinized practices have at least 6 years of team-based care with standardized workflows.
For clinicians, the emotional exhaustion component of burnout was high when team culture was low. When team culture was high, emotional exhaustion was significantly lower for clinicians working with the same medical assistant compared with clinicians
without a stable team.

I